Refund Policy
This Refund Policy explains how Sumirai Solutions handles refund requests for product development, software consulting, application development, digital services, and online order payments.
Custom Services
Most Sumirai Solutions services are custom professional services. Fees for completed work, delivered milestones, approved deliverables, consulting time, discovery work, and third-party costs are generally non-refundable.
Eligible Refunds
A refund may be considered when:
- A duplicate payment was made for the same invoice or order.
- An incorrect amount was charged and the issue is verified.
- Payment was collected for work that has not started and no third-party costs have been incurred.
Refund Request Process
To request a refund, email info@sumirai.ai with your name, payment date, amount paid, order or invoice reference, and the reason for the request. We may ask for additional information to verify the payment.
Processing Time
Approved refunds are initiated within 7 business days after approval. The time for the amount to appear in your account depends on your bank, card issuer, wallet provider, or payment processor.
Non-Refundable Items
Payments for completed milestones, accepted deliverables, used consulting hours, development services already provided, domain purchases, hosting, licenses, API usage, payment gateway fees, and other third-party charges are not refundable unless expressly agreed in writing.