Cancellation Policy
This Cancellation Policy explains how clients may cancel Sumirai Solutions orders, product development work, software consulting engagements, and application development work.
Cancellation Before Work Starts
If you need to cancel an order before work has started, contact us as soon as possible at info@sumirai.ai. If no work has started and no third-party costs have been incurred, the payment may be eligible for refund under our Refund Policy.
Active Projects
For active projects, cancellation terms are governed by the applicable proposal, statement of work, invoice, or written agreement. Fees are due for all work completed, work in progress, approved milestones, consulting time, development time, and committed third-party costs up to the cancellation date.
Recurring or Retainer Services
For recurring consulting, maintenance, product support, or retainer services, cancellation requires written notice unless a separate agreement specifies different terms. Services remain billable through the applicable notice period.
How to Cancel
Send cancellation requests to info@sumirai.ai with your name, company name if applicable, order or invoice reference, and requested cancellation date. We will confirm receipt and provide the next steps.
Effect of Cancellation
After cancellation, access to workspaces, support channels, hosted previews, or project systems may be paused or closed. Deliverables may be released only after all outstanding invoices and applicable charges are paid.